Privacy Policy

1. Introduction

Welcome to Ghosted Fix ("we," "our," or "us"), a service by New Horizon Labs, LLC. This Privacy Policy explains how we collect, use, and share your information when you use our Service. By using Ghosted Fix, you agree to this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email (via Clerk).
• Profile Information: Dating preferences, challenges.
• Payment Information: Payment details for premium services (via Stripe; we don't store full card details).
• Content Uploads: Dating app conversations, profiles, images, AI coach messages.
• Third-Party Content: When you share content that includes information about others, you represent that you have the right to share such content. You remain responsible for the content you upload and should exercise appropriate discretion when sharing information about others.
• Feedback: Survey responses.

2.2 Information We Collect Automatically

• Usage Data: Pages visited, features used, time spent, actions taken.
• Device Information: Device type, OS, browser, device identifiers.
• Location Information: General location.
• Cookies: Essential cookies for Service functionality. See Section 7.

3. How We Use Your Information

We use your information to:

• Provide and improve the Service (analyze content, generate AI advice, personalize experience)
• Process and analyze user content to help improve communication skills
• Communicate with you (respond to inquiries, send service announcements)
• Ensure security (prevent fraud, protect rights, debug, enforce Terms)
• Comply with legal obligations
• For other purposes with your consent

3.1 Legitimate Interests for Processing User Content

We process user content based on legitimate interests to:

• Provide users with AI-powered communication analysis and advice
• Help users understand and improve their communication patterns
• Enhance the quality and relevance of our dating advice service
• Generate insights about effective dating strategies

We balance these interests with strong privacy protections:

• Requiring users to be responsible with third-party information before upload
• Focusing analysis on communication patterns, not individual identities
• Implementing strict content moderation policies
• Providing clear processes for content removal requests

4. How We Process and Store Your Content

• Analysis: We process uploaded content using AI (including OpenAI models) to provide feedback and suggestions. Our analysis focuses on communication patterns and effectiveness. Your use of the service grants us rights to use your content as detailed in our Terms of Service.
• Basic Information: We collect and process basic information necessary for the service to function and to provide personalized insights. This information is necessary for the core functionality of our service.
• Content Responsibility: You are responsible for ensuring you have the right to share any content you upload to our service.
• AI Coach: Content is processed to provide relevant AI responses and improve the Service. Our AI focuses on communication patterns and dating strategies.
• Storage: Content is stored securely in Supabase.
• Content Moderation: We review and may remove content that violates our Terms.
• Removal Requests: We will promptly process requests to remove content containing personal information.

5. Information Collection and Use

5.1 Types of Information

We collect and process the following types of information:

• Your Information: Account details, preferences, and usage data
• Content Information: Basic details necessary for service functionality:
  • First names or usernames
  • Basic details for tracking purposes
  • Content for analysis
• Service Data: Technical information, analytics, and usage patterns

5.2 Use of Content Information

We use content information to:

• Track your progress and patterns
• Provide personalized insights and advice
• Analyze communication effectiveness
• Improve our AI coaching capabilities

We limit collection to information necessary for these purposes and implement appropriate security measures to protect this data.

6. Sharing Your Information

We may share your information with:

• Service Providers: Clerk (authentication), Stripe (payments), Supabase (database/storage), OpenAI (AI processing), Vercel (hosting). These providers are contractually bound to protect your data. However, we are not responsible for their data handling practices or breaches; please review their respective privacy policies for details.
• Business Transfers: In case of a merger, acquisition, or sale of assets.
• Legal Requirements: If required by law or valid legal requests.
• To Protect Rights: To enforce Terms, protect users, or prevent illegal activity.
• With Your Consent: We may share your information for purposes not explicitly outlined in this Privacy Policy, provided we have obtained your explicit consent to do so.

7. Cookie Policy

7.1 What Are Cookies

Cookies are small data files that are placed on your device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

7.2 How We Use Cookies

We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the Service to function properly and cannot be switched off in our systems. They are essential for enabling core functionality such as user authentication, session management, and remembering your preferences. Without these cookies, our Service cannot operate properly.

7.3 Your Choices Regarding Cookies

By using our Service, you consent to the use of essential cookies that are required for the proper functioning of our Service. Our cookie consent banner informs you about our use of cookies, and by clicking "Got it," you acknowledge this use.

Please note that essential cookies cannot be disabled as they are necessary for the Service to function. Disabling cookies in your browser may make parts of our Service completely inaccessible or significantly impair your user experience.

8. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include secure cookies, HTTP security headers, row-level security for database access, and content moderation. All information is stored using our secure cloud providers (Supabase for database, Clerk for authentication, and Stripe for payments).

The safety and security of your information also depends on you. We urge you to be careful about what information you share and to use strong, unique passwords for your account.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk.

In the event of a data breach that affects your personal information, we will make reasonable efforts to notify you and relevant authorities where we are legally required to do so. We will also take other measures as required by applicable laws to reasonably protect your information from unauthorized access or disclosure.

9. International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing the Service from outside the United States, please be aware that information collected through the Service may be transferred to, processed, stored, and used in the United States and other jurisdictions. Your use of the Service or provision of any information constitutes your consent to the transfer, processing, usage, sharing, and storage of your information in the United States and other jurisdictions as set forth in this Privacy Policy.

For users in the European Economic Area (EEA), United Kingdom, or other regions with stricter privacy laws, we strive to comply with applicable data protection requirements. The adequacy of data protection in the United States may be different from that in your country. If you have concerns about how your data is handled or transferred internationally, please contact us at the address below.

10. Children's Privacy

Our Service is intended for users who are at least 18 years old. We do not knowingly collect information from anyone under 18. If we learn that we have collected personal information from a child under 18, we will delete that information. If you believe we might have information from a child under 18, please contact us at contact@ghostedfix.com.

11. California Privacy Rights

If you're a California resident, you have rights under the California Consumer Privacy Act (CCPA).

We collect several categories of personal information, including identifiers (like name and email), commercial information (subscription details), usage data, approximate location, visual information (like profile photos), and insights derived from your activities.

This information comes directly from you, from your use of our Service, and from our service providers.

We don't sell your personal information. We may share information with service providers who help us operate our business.

Under the CCPA, you have the right to:

• Know what personal information we collect and why
• Request deletion of your personal information
• Access your information
• Not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us at contact@ghostedfix.com.

12. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Service.

The date the Privacy Policy was last revised is identified at the top of the page. Your continued use of the Service after we make changes will constitute your acceptance of such changes.

13. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy, please contact us at:

Email: contact@ghostedfix.com